Wins! Management sought concessions to our language — we fought those concessions off and won improvements. Wage increases - 4% year 1, 4.5% year 2, 4.75% year 3 Ratification bonus of 3K prorated to appointment fraction Maintained lump sum step bonuses and created a new longevity bonus for years of service, starting at 20 years Length of time decreased to move from step 13 to 14. Used to be 18 years, is now 16 Article 17 incentives expanded to established call programs Streng